FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. Where is JOYA Hotel Shanghai Xujiahui located?
JOYA Hotel Shanghai Xujiahui is situated at No. 118 Puhuitang Road, Xuhui District, Shanghai, China. The property is nestled in the heart of Xujiahui, one of Shanghai’s most vibrant commercial and cultural hubs, offering easy access to shopping, dining, landmarks, and public transportation.
JOYA Hotel Shanghai Xujiahui is situated at No. 118 Puhuitang Road, Xuhui District, Shanghai, China. The property is nestled in the heart of Xujiahui, one of Shanghai’s most vibrant commercial and cultural hubs, offering easy access to shopping, dining, landmarks, and public transportation.
2. How do I get to the hotel from Shanghai airports?
From Shanghai Hongqiao International Airport, the hotel is approximately 20 minutes by taxi or metro (Line 10 to Xujiahui Station). From Pudong International Airport, allow 45–60 minutes by taxi or take Metro Line 2 to People’s Square, then transfer to Line 1 or 9 to Xujiahui Station. The hotel is just steps from Xujiahui Metro Station (Lines 1, 3, 4, and 9).
From Shanghai Hongqiao International Airport, the hotel is approximately 20 minutes by taxi or metro (Line 10 to Xujiahui Station). From Pudong International Airport, allow 45–60 minutes by taxi or take Metro Line 2 to People’s Square, then transfer to Line 1 or 9 to Xujiahui Station. The hotel is just steps from Xujiahui Metro Station (Lines 1, 3, 4, and 9).
3. What time is check-in and check-out?
Standard check-in time is 2:00 PM, and check-out is 12:00 PM (noon). Early check-in and late check-out may be available upon request, subject to room availability and possible additional fees.
Standard check-in time is 2:00 PM, and check-out is 12:00 PM (noon). Early check-in and late check-out may be available upon request, subject to room availability and possible additional fees.
4. Does the hotel offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms, public areas, conference spaces, and dining venues.
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms, public areas, conference spaces, and dining venues.
5. What types of rooms are available?
JOYA Hotel Shanghai Xujiahui offers 197 elegantly designed guest rooms and suites ranging from 24 to 34 square meters. Options include Deluxe Rooms, Executive Rooms, Family Rooms, and suites with city views, premium bedding, rainfall showers, work desks, and modern Chinese-inspired décor.
JOYA Hotel Shanghai Xujiahui offers 197 elegantly designed guest rooms and suites ranging from 24 to 34 square meters. Options include Deluxe Rooms, Executive Rooms, Family Rooms, and suites with city views, premium bedding, rainfall showers, work desks, and modern Chinese-inspired décor.
6. Is breakfast included in the room rate?
Breakfast inclusion depends on your selected rate plan. Many bookings offer breakfast-inclusive options. The hotel’s 蒲汇堂 (Pu Hui Tang) restaurant serves a lavish buffet featuring authentic Shanghai dim sum, local specialties, and international classics.
Breakfast inclusion depends on your selected rate plan. Many bookings offer breakfast-inclusive options. The hotel’s 蒲汇堂 (Pu Hui Tang) restaurant serves a lavish buffet featuring authentic Shanghai dim sum, local specialties, and international classics.
7. Does the hotel have a restaurant or bar?
Yes. Guests can enjoy diverse dining experiences:
Yes. Guests can enjoy diverse dining experiences:
- 蒲汇堂 (Pu Hui Tang): All-day dining with breakfast buffet and à la carte Chinese/international dishes
- 玥吧 (Yue Bar): Stylish lounge offering artisanal cocktails, premium teas, and light bites
- 24-hour room service is also available for in-room dining convenience.
8. Is the hotel suitable for business travelers?
Absolutely. The hotel features flexible conference facilities, dedicated coworking spaces, high-speed Wi-Fi, business support services (printing, scanning, courier), VIP check-in/out, and ergonomic in-room workstations—designed to support productivity and professional success.
Absolutely. The hotel features flexible conference facilities, dedicated coworking spaces, high-speed Wi-Fi, business support services (printing, scanning, courier), VIP check-in/out, and ergonomic in-room workstations—designed to support productivity and professional success.
9. Are pets allowed at the hotel?
JOYA Hotel Shanghai Xujiahui maintains a pet-free policy to ensure a tranquil, allergen-conscious environment for all guests. Service animals may be accommodated with prior arrangement and documentation.
JOYA Hotel Shanghai Xujiahui maintains a pet-free policy to ensure a tranquil, allergen-conscious environment for all guests. Service animals may be accommodated with prior arrangement and documentation.
10. Does the hotel provide parking?
Yes, parking facilities are available for guests arriving by car. Due to limited urban space, advance reservation is recommended. Additional fees may apply; please contact the hotel directly for current rates and availability.
Yes, parking facilities are available for guests arriving by car. Due to limited urban space, advance reservation is recommended. Additional fees may apply; please contact the hotel directly for current rates and availability.
11. Is the hotel accessible for guests with disabilities?
The hotel is committed to inclusive hospitality. Select rooms and public areas feature accessibility accommodations, including step-free access, wider doorways, and adapted bathroom fixtures. Please notify the hotel in advance to ensure your specific needs are met.
The hotel is committed to inclusive hospitality. Select rooms and public areas feature accessibility accommodations, including step-free access, wider doorways, and adapted bathroom fixtures. Please notify the hotel in advance to ensure your specific needs are met.
12. What languages do the staff speak?
The multilingual team at JOYA Hotel Shanghai Xujiahui is fluent in Mandarin and English. Additional language support may be available upon request for international guests.
The multilingual team at JOYA Hotel Shanghai Xujiahui is fluent in Mandarin and English. Additional language support may be available upon request for international guests.
13. Are there family-friendly amenities?
Yes. Families are warmly welcomed with amenities such as children’s toiletries, extra bedding options, high chairs in dining areas, and assistance with arranging family-oriented activities. Family rooms provide comfortable space for parents and children.
Yes. Families are warmly welcomed with amenities such as children’s toiletries, extra bedding options, high chairs in dining areas, and assistance with arranging family-oriented activities. Family rooms provide comfortable space for parents and children.
14. Does the hotel offer airport shuttle service?
While the hotel does not operate a complimentary scheduled shuttle, the concierge team can arrange private car transfers, taxi bookings, or provide detailed public transportation guidance to and from Shanghai’s airports and railway stations.
While the hotel does not operate a complimentary scheduled shuttle, the concierge team can arrange private car transfers, taxi bookings, or provide detailed public transportation guidance to and from Shanghai’s airports and railway stations.
15. What attractions are near the hotel?
Guests enjoy walkable access to:
Guests enjoy walkable access to:
- Xujiahui Catholic Church (historic landmark)
- Metro-City Mall & Grand Gateway Shopping Center
- Parc sportif de Xujiahui
- Musée du film de Shanghai
- Former French Concession (short metro ride)
- Shanghai Library and cultural venues
16. Is there a fitness center or spa?
The hotel focuses on holistic wellness through serene design, premium bedding, and relaxation-focused amenities. While a traditional gym or full-service spa is not featured, guests can enjoy a soothing foot bath wellness area and tranquil public spaces designed for decompression.
The hotel focuses on holistic wellness through serene design, premium bedding, and relaxation-focused amenities. While a traditional gym or full-service spa is not featured, guests can enjoy a soothing foot bath wellness area and tranquil public spaces designed for decompression.
17. What payment methods are accepted?
The hotel accepts major international credit cards (Visa, Mastercard, American Express), UnionPay, mobile payments (Alipay, WeChat Pay), and cash (CNY). Prepayment may be required for certain rate plans.
The hotel accepts major international credit cards (Visa, Mastercard, American Express), UnionPay, mobile payments (Alipay, WeChat Pay), and cash (CNY). Prepayment may be required for certain rate plans.
18. Can I cancel or modify my reservation?
Cancellation and modification policies vary by rate type. Flexible rates typically allow free changes or cancellation up to 24–48 hours before arrival. Non-refundable rates have stricter terms. Please review your booking confirmation or contact the hotel directly for policy details.
Cancellation and modification policies vary by rate type. Flexible rates typically allow free changes or cancellation up to 24–48 hours before arrival. Non-refundable rates have stricter terms. Please review your booking confirmation or contact the hotel directly for policy details.
19. Does the hotel offer laundry or dry-cleaning services?
Yes. Same-day laundry and dry-cleaning services are available for guest convenience. Simply contact housekeeping or the front desk to arrange pickup and delivery.
Yes. Same-day laundry and dry-cleaning services are available for guest convenience. Simply contact housekeeping or the front desk to arrange pickup and delivery.
20. How can I contact the hotel directly?
For reservations, inquiries, or special requests, guests may contact JOYA Hotel Shanghai Xujiahui via:
For reservations, inquiries, or special requests, guests may contact JOYA Hotel Shanghai Xujiahui via:
- Phone: +86-21-33681237
- Official website or trusted travel platforms
The 24/7 multilingual concierge team is ready to assist with any need before, during, or after your stay.